Client FAQs

Have a question?

At QDOS Hospitality, we believe premium service starts long before event day. Our FAQs are here to give you clarity on pricing, ticket guarantees, delivery, and what sets us apart. If you don’t see your question answered here, our concierge team is only a call or WhatsApp away.

How much do premium tickets or hospitality packages cost?

Prices vary depending on the event. We work directly with official suppliers to secure the best possible access, combining fair pricing with a seamless end-to-end service. You’re not just paying for a seat - you’re investing in an experience where every detail is taken care of.

How do I know my tickets are genuine?

Every ticket is sourced through official, trusted suppliers and backed by our 100% money-back guarantee. If we fail to deliver, you’ll receive a full refund - no questions asked.

Do you sell general admission tickets?

Our focus is on premium tickets and VIP hospitality packages. We don’t sell general admission as a standard product, but in some cases our concierge team can source them at face value, with a small handling fee for managing the process.

Can you handle corporate or group bookings?

Absolutely. From entertaining key clients to rewarding teams, QDOS specialises in tailoring premium hospitality packages for groups. Whether it’s a private box, VIP lounge, or bespoke experience, we’ll ensure every guest is looked after.

When will I receive my tickets?

Ticket release timings vary by event, but most are issued 3-4 days in advance to prevent duplication and resale. We’ll keep you updated, and if venue collection is required, you’ll receive clear instructions for a hassle-free experience.

Are tickets paper or digital?

Most events now use mobile e-tickets, which we securely deliver to your registered email address or mobile device. In some cases, physical tickets or venue collection may be required. Our team will always confirm the method in advance to avoid any surprises.

I can no longer attend - what are my options?

All sales are non-refundable unless the event is cancelled. Where possible, we’ll assist with resale, but you’re also free to transfer your tickets to another guest.

What happens if my event is cancelled?

 If an event is cancelled and not rescheduled, you’ll receive a full refund.

Why book with QDOS Hospitality?

Because we keep things simple and premium. With QDOS, you access official tickets and VIP hospitality at the world’s biggest events, backed by fair pricing, seamless service, and our 100% money-back guarantee.