Terms of service
Terms & Conditions
1. About Us
QDOS Hospitality (“QDOS”, “we”, “our”, “us”) is an independent hospitality service provider. We specialise in securing premium tickets and hospitality packages for major sporting, music and cultural events worldwide.
2. Booking Process
Bookings may be made via email, telephone, website or messaging platforms.
A booking becomes confirmed only once full payment has been received and written confirmation has been issued by QDOS.
We do not guarantee availability until payment has cleared. No tickets or event documentation will be issued until payment is received in full.
3. Pricing & Payment
All prices are quoted in GBP unless otherwise stated.
Payment is required in full at the time of booking unless otherwise agreed in writing.
Prices and availability are subject to change until payment has been received and booking confirmation has been issued.
Certain events may operate dynamic pricing models controlled by organisers, promoters, venues or official ticketing providers. As a result, quoted prices may change at short notice prior to confirmation.
4. Payment Disputes
All bookings remain subject to cleared funds. In the event of a payment dispute, reversal or chargeback, QDOS reserves the right to suspend ticket release, hospitality access or booking fulfilment until the matter is resolved.
5. Delivery of Tickets & Documentation
Event organisers often release tickets close to the event date.
Tickets are typically delivered electronically (e-tickets), though some events may require venue collection or alternative delivery methods.
Full access and delivery details will be provided in advance of the event.
6. Cancellations, Ticket Categories & Refunds
All bookings are non-refundable unless the event itself is cancelled.
If an event is rescheduled, your booking will automatically transfer to the new date unless the event organiser states otherwise.
Ticket categories, seating locations, hospitality inclusions and venue configurations are subject to change by organisers, promoters, venues and official ticketing providers and remain outside QDOS Hospitality’s direct control.
Where QDOS is unable to fulfil the exact ticket category or package originally booked, we reserve the right to provide the closest available alternative of equivalent or lower value. Where a lower value category is supplied, any applicable difference in value will be refunded based on the prevailing face value or market value of the replacement category at the time of allocation.
If an event is cancelled by the organiser, refunds or credits will be processed in accordance with the organiser’s terms. QDOS will facilitate this process on your behalf but remains bound by the organiser’s refund policy.
If QDOS is unable to fulfil a confirmed booking for reasons entirely within our direct control and no reasonable alternative can be offered, a full refund will be issued.
7. Changes by Clients
Requests for additional tickets or upgrades will be accommodated where possible and may be subject to revised pricing.
Reducing the number of guests after confirmation is treated as a cancellation for those places and remains non-refundable.
8. Event Changes & Seating Information
Event dates, times, line ups, seating layouts, ticket categories and hospitality formats are subject to change by organisers, promoters and venues. QDOS is not responsible for changes made by event organisers but will communicate updates as soon as reasonably possible.
Seat maps, venue layouts and ticket location imagery are provided for illustrative guidance only and may be subject to change.
Actual seat locations, row configurations, sightlines and viewing experiences may vary from promotional materials, provisional seating plans or pre event communications.
Unless explicitly confirmed in writing as part of the final ticket allocation, QDOS cannot guarantee exact seat positions, row numbers, proximity to stage, ring or pitch, or uninterrupted views.
9. Lost or Damaged Tickets
QDOS is not responsible for lost, stolen, forgotten or damaged tickets once issued.
Where possible, we will assist in liaising with organisers to resolve issues, but replacement is not guaranteed.
10. Travel & Client Responsibilities
Unless explicitly confirmed in writing as part of the booking, QDOS Hospitality is responsible solely for the fulfilment of the event tickets, hospitality packages and related event services purchased through us.
Clients remain solely responsible for arranging and managing their own travel, accommodation, visas, insurance, transportation and any other personal logistics relating to attendance at the event.
QDOS shall not be liable for travel disruption, missed connections, denied entry, accommodation issues or any third party costs incurred outside of the booked event
11. Force Majeure
QDOS shall not be liable for failure to perform obligations due to circumstances beyond our reasonable control, including, but not limited to, acts of God, government restrictions, strikes, civil unrest, venue closures, pandemics, or travel disruptions.
12. Liability
QDOS acts as an intermediary between clients and event suppliers.
Our liability is limited to the total value paid for the relevant booking.
We are not liable for indirect or consequential losses, travel or accommodation costs, or any other third-party expenses.
13. Governing Law
These Terms & Conditions are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Details
QDOS Hospitality, Grosvenor House, 3 Chapel Street, Congleton, Cheshire,
CW12 4AB, United Kingdom
+44 (0)1565 360129
info@qdoshospitality.co.uk
Acceptance of Terms
By proceeding with payment, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.