Privacy policy

Privacy Policy

Last updated: September 2026

QDOS Hospitality respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

1. Who We Are

QDOS Hospitality is the data controller responsible for the personal information covered by this Privacy Policy.

QDOS Hospitality
Grosvenor House
3 Chapel Street
Congleton
Cheshire
CW12 4AB
United Kingdom

Email: info@qdoshospitality.co.uk
Telephone: +44 (0)1565 360129

2. Information We Collect

Depending on how you interact with QDOS, we may collect:

Your name, email address, telephone number and postal or billing address.
Information you provide when making an enquiry or booking.
Booking, event and transaction information.
Payment and billing information.
Information contained in emails, messages or other communications with us.
Information required to fulfil a booking, including guest or attendee details where necessary.
Technical information about your use of our website, including your IP address, browser, device information and website activity.

Payment card transactions may be processed securely by third-party payment providers. QDOS does not necessarily receive or retain your complete payment card details.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries.
Arrange and manage bookings.
Process payments and transactions.
Provide tickets, event information and booking updates.
Provide customer and concierge support.
Verify bookings and help prevent fraud.
Maintain our business and financial records.
Improve our website and services.
Send marketing communications where you have consented to receive them or where otherwise permitted by law.
Comply with our legal and regulatory obligations.

4. Our Lawful Bases

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:

Contract
Where processing is necessary to provide a booking or service you have requested.

Legitimate Interests
Where necessary to operate, protect and improve our business and services, provided those interests are not overridden by your rights.

Consent
Where you have chosen to receive certain marketing communications or where consent is otherwise required.

Legal Obligation
Where we are required to process information to comply with applicable law.

Where we rely on consent, you may withdraw that consent at any time.

5. Marketing Communications

If you choose to join a QDOS mailing list or receive event alerts, we may use your details to send you relevant news, event information, availability and offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within our emails or by contacting us.

Opting out of marketing will not prevent us from sending service messages relating to an existing enquiry or booking.

6. Sharing Your Information

We do not sell your personal information.

We may share personal information where necessary with trusted organisations involved in operating our business or fulfilling your booking, including:

Event organisers, venues, promoters and official ticketing or hospitality providers.
Payment processors and financial service providers.
Website, hosting, email, communications and technology providers.
Professional advisers, including accountants and legal advisers.
Government, regulatory or law-enforcement authorities where required by law.

We only share information that is reasonably necessary for the relevant purpose.

7. International Transfers

Some of our service providers or event partners may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business and transaction records, resolving disputes and meeting legal, accounting and regulatory requirements.

Different types of information may therefore be retained for different periods.

9. Cookies

Our website uses cookies and similar technologies to operate correctly, understand how visitors use the website and, where applicable, support analytics and marketing.

Where required by law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie controls provided on our website.

10. Your Rights

Depending on the circumstances, UK data protection law may give you the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal information.
Ask us to restrict how your information is used.
Object to certain uses of your personal information.
Request the transfer of certain information.
Withdraw consent where we rely on consent to process your information.

These rights are not absolute and may be subject to legal exceptions.

To exercise any of these rights, contact us at info@qdoshospitality.co.uk.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of electronic transmission or storage is completely secure, but we take appropriate steps to protect the information entrusted to us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations or privacy practices.

The latest version will always be published on this website.

13. Contact Us

If you have any questions about this Privacy Policy or how QDOS uses your personal information, please contact us.